Ahmed Samii

HR Manager Ahmed Sami

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Concentrix

Customer Service Representative (English Accounts)

📍 Job location: 6th of October / Maadi / New Cairo 💰 Salary up to 18K (depends on account) ✅ Fluent English speakers B2/C1 ✅ 5 working days - 2 days off (Rotational shifts) 🎓 Grads Only | 🇪🇬 Egyptians only ✅ Medical & social insurance | Paid training ✅ Max age 42 | Transportation is provided

Apply Now 💬

Teleperformance

English Call Center Agent

📍 Job Location: 5th Settlement, New Cairo 💰 Salary: 18,500 EGP (10% increase after 6 months / 15% after 1 year) 📈 Promotion after 6 months ✅ Paid training | Medical and Social insurance 🚌 Transportation Provided | Gym access 💪 KPIs paid in Euro 🇺🇸 Requirements: B1+/B2/C1 English 🎓 Grads Only | 🇪🇬 Egyptians only | 5 working days (2 days off)

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Sutherland

English Call Center (AT&T Account)

📍 Location: New Cairo 💰 Salary: 28k Net (including 15% KPIs bonus) • Overnight Allowance: Total package 18,755.83 Net ✅ Paid Training | Medical & Social Insurance 🚌 Transportation Provided 📌 Requirements: English Level B2/B2+ 🎓 Graduates / Dropouts are welcome | 🇪🇬 Egyptians only 📅 5 Working Days + 2 Days Off (Rotational Shifts)

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Alorica

Customer Service Representative (English)

📍 Training Location: Palm Strip Mall, 6th October 📍 After Training: Sheikh Zayed Office 💰 Salary: Up to 21,000 EGP Gross (depends on account & level) 📌 English Level: B2 to C1 | Full-time, On-site ⏰ Shifts: Rotational shifts | Training Duration: 3 months ⚠️ Must have experience in telesales or CS 🚌 Transportation provided (Door-to-door for females after 10 PM) 🤩 Promotion opportunity after 3 months | Grads & Egyptians only

Apply Now 💬

VXI

Technical Account Advisors (Comcast Account)

📍 Location: City Stars, Nasr City 💰 Offer: Salary up to 19,000 EGP (including KPIs, excluding overnight & incentives) ✨ Roles: Customer Service, Technical Support, Sales Advisory (assigned based on interview) 📈 Commission for eligible roles + Overnight allowance 📌 Requirements: Egyptian graduates, English B2–C1 🔧 Technical background is a plus | Night/overnight shifts availability

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TTP

English Sales Agents

📍 Location: Heliopolis & Nasr City 💰 Salary: 20k Net + Uncapped Commission + Semi-daily spiffs 🚌 Transportation provided to Heliopolis/Nasr City (Home drop-off for girls, meeting point for males) ⏰ Fixed American shifts: 3 PM to 12 AM (Off Saturday & Sunday) 📌 Requirements: Fluent in English, Max age 30 🎓 Undergraduates & grads welcome | 🇪🇬 Egyptian only

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Global Results

Telesales Agents (American Company)

📍 Location: Sheraton, Heliopolis 🕒 Working Hours: 3:30 PM to 11:30 PM (Saturdays & Sundays Off) 💰 Salary: Starting from 12,000 EGP + KPI bonuses exceeding 10,000 EGP ✅ Fluent English speakers | Preferably with telesales experience 🎓 Undergraduates are welcome to apply

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LPM

Sales Account Representative

📅 Working Days: Monday to Friday (Saturday & Sunday off) ⏰ Shift: 3:30 PM – 12:30 AM 💰 Net Salary: 20,000 EGP + Commission 📌 Requirements: Egyptians only, Graduates & Undergrads, Max age 26 🗣️ English level B2–C1 | Strong communication skills 🚗 Benefits: Transportation back home + U.S. federal & Eid holidays

Apply Now 💬

STG Auto Group

Appointment Setters

📍 Location: Nasr City 🕒 Full-Time | Overnight Rotational Shifts 💰 Offer: $300 Gross Salary + Up to $500 upon achieving targets + Performance bonuses 📌 Role: Handle inbound & outbound calls, follow up with leads, showroom visits confirmation, CRM updates. 📌 Requirements: B2+ English, Call center experience preferred, Graduates/Undergraduates welcome, Valid Egyptian ID

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Krystal Reach

Sales Agent

📍 Location: Sheikh Zayed 🕒 Working Hours: 3:00 PM - 12:00 AM (Saturdays and Sundays Fixed Off) 💰 Salary: 15k EGP NET Basic + Unlimited Commission (Starting from 4K) 📈 Bonus: Up to 8k Monthly + Spiffs on the Floor 🚗 Transportation: Back Home for Girls | American Holidays

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DialExpert Solutions

Sales Openers & Closers

📍 Location: One Katameya (Hybrid) 💰 Full-time: 18K NET + $20/deal (Avg total 45–60K EGP) 💼 Part-time: 7K NET + flexible hours ✨ Paid training | Egyptians & foreigners welcome 🎓 Grads & students can apply | Requirements: C1 English

Apply Now 💬

Telephonic

Outbound Sales B2B

⏰ Working hours: from 12 PM to 9 PM fixed shift 📅 Working days: Monday to Friday (Saturday & Sunday fixed off) 💰 Salary: 18K Gross (14k net + 4k kpis) + Uncapped Commission in USD ⚠️ Experience: B2B sales from 6 months to 1 year is a must 📌 Language: B2 - C1 English | Egyptians only 🎓 Gap year and students with no commitment can apply

Apply Now 💬

Telephonic

Bilingual Customer Service Representatives

🌍 Languages Required: French & English 📌 Requirements: Fluency in both French and English • Minimum 1 year of experience is required • Strong customer handling skills & problem-solving abilities 💰 Very Attractive Salary Package + Outstanding Work Environment

Apply Now 💬

Teleperformance French

Bilingual Customer Service

📍 Job Location: 5th Settlement, New Cairo 💰 Salary: Up to 24.5K | Paid training 🩺 Medical and Social insurance | Transportation Provided 📌 Requirements: Bilingual (French B2 & English B1) 🎓 Grads only | 🇪🇬 Egyptians only | Rotational shifts (5 days, 2 days off)

Apply Now 💬

Teleperformance Spanish

Bilingual Customer Service

📍 Job Location: 5th Settlement, New Cairo 💰 Salary: Up to 26K | Paid training 🩺 Medical and Social insurance | Transportation Provided 📌 Requirements: Bilingual (Spanish B2 & English B1) 🎓 Grads only | 🇪🇬 Egyptians | Rotational shifts between 8 AM & 9 PM

Apply Now 💬

TTEC French

Customer Service Representative (CSR)

📍 Location: Maadi Technology Park, Cairo 💰 Salary Package: Up to 28,007 EGP Gross 📌 Requirements: Fluent in French B2+/C1 & English (B1 level) ⚠️ Experience is a must | Egyptians only | Graduates and dropouts 🚗 Transportation Provided + Mobile Allowance + Insurance

Apply Now 💬

TTEC Italian

Customer Service Representative (CSR)

📍 Location: Maadi Technology Park, Cairo 💰 Salary Package: Up to 33,428 EGP Gross 📌 Requirements: Fluent in Italian B2+/C1 & English (B1 level) ⚠️ Experience in sales for at least 6 months is a must 🇪🇬 Egyptians only | Graduates and dropouts | Rotational shifts

Apply Now 💬

BPO Account

Trainer & Quality Specialist (French & English)

📍 Location: Nasr City 💰 Salary up to 35k | Full-Time, On-site 📌 Requirements: Fluency in French and English (C1 level or higher) ⚠️ Minimum 3 years of experience in Training and Quality within call center/BPO 📊 Knowledge of QA Scores, CSAT, AHT, FCR, and coaching methodologies

Apply Now 💬

BPO Account

Bilingual Team Leader (French & English C1)

📍 Location: Nasr City 💰 Salary up to 35k | Full-Time, On-site 📌 Requirements: French C1 & English C1 ⚠️ Previous Team Leader experience in BPO/Call Center environment 👥 Strong leadership, communication, KPI & performance management experience

Apply Now 💬

Remote Account

HR Recruiters (WFH)

🏡 100% Remote / Work from Home 💻 Part-Time | Chat Only – No Calls 💰 Commission-Based + Career Growth 📌 Flexible Hours | Egyptians Only

Apply Now 💬

ATS ComplResume Builder

ATS Optimization Metric Score 85%

Full Name

Contact Info (Phone | Email | Location)

Professional Summary Operations Leader with over 8 years of progressive experience in quality assurance, process improvement, and team leadership. Highly skilled in data-driven decision-making, KPI analysis, and operational efficiency.

Work Experience - Quality Assurance Specialist | Tafaseel BPO (Mar 2025 - Present) • Monitored inbound/outbound interactions to ensure adherence to quality standards. • Delivered personalized coaching to improve agent performance and communication skills. - Operations Team Leader | Talabna (Jan 2024 - Feb 2025) • Led operations and QA teams, achieving improvements in metrics and reducing complaints. • Built automated dashboards using Power BI and Excel for real-time KPI monitoring.

Education & Skills Education: Bachelor's Degree in Law - Ain Shams University (Very Good). Technical Skills: Excel (Pivot Tables), Power BI, SQL, Jira, Six Sigma Green Belt, PMP (2024).

Ahmed Sami

+201552638832 | ahmedsamii269@gmail.com | Cairo, Egypt

Professional Summary

Operations Leader with over 8 years of progressive experience in quality assurance, process improvement, and team leadership. Highly skilled in data-driven decision-making, KPI analysis, and operational efficiency.

Work Experience

- Quality Assurance Specialist | Tafaseel BPO (Mar 2025 - Present) • Monitored inbound/outbound interactions to ensure adherence to quality standards. • Delivered personalized coaching to improve agent performance and communication skills. - Operations Team Leader | Talabna (Jan 2024 - Feb 2025) • Led operations and QA teams, achieving improvements in metrics and reducing complaints. • Built automated dashboards using Power BI and Excel for real-time KPI monitoring.

Education & Skills

Education: Bachelor's Degree in Law - Ain Shams University (Very Good). Technical Skills: Excel (Pivot Tables), Power BI, SQL, Jira, Six Sigma Green Belt, PMP (2024).

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